How we work with our legal partners

A key element of the support that Day One offers to people affected by serious injury is access to free, confidential legal advice on any aspect of the law that may be of relevance to them after being injured.

To make this offer a reality, a legal panel has been established to cover each Major Trauma Centre and regional Trauma Network in which Day One has a physical presence through our Caseworker model. Each panel comprises of up to four legal firms, all of which are selected by Day One and then enter into a contractual arrangement with us. Our current legal panels have been selected because of their skills, expertise and the additional value they bring to the partnership. We intend to seek additional partners to join our current legal panel and to establish new ones as the charity expands its services to new areas. This will be done via invitation to tender.

Day One also provides a wider, nation-wide website and telephone-based service to people outside of the areas where we have a physical presence. A legal panel is in place as part of this national offer to ensure that anyone who contacts Day One for advice and support has access to the same level of free legal advice that they would get if they were being cared for within one of the Hospitals that we provided Caseworker services at.

The legal panels offer patients and their loved ones a free and no obligation assessment of their case. This includes providing patients and their families with information, guidance and assistance in legal matters in person and over the phone, during their hospital stay and beyond.

Day One provides patients and their loved ones with information regarding the services available from the legal panels on request but will not pass your data on or make a direct referral on your behalf. There is no transfer of personal data between the charity and any legal firm.